Eligible Items & Conditions

1. When Are Refunds Issued?

We issue refunds only in the following situations:

2. What Is NOT Refundable?

Original outbound shipping costs (except when we made a mistake)
Return shipping costs (except when we provide a prepaid label)
Used or opened skincare, makeup, or fragrance products (hygiene regulations)
Gift cards
Items marked “Final Sale”
International return shipping (customer-paid unless item is defective)

3. How Refunds Are Processed

Refunds are always returned to the original payment method
Credit/debit card: 5–10 business days (may take longer to appear depending on your bank)
PayPal / Apple Pay / Shop Pay / Klarna, etc.: 1–5 business days
Store credit option: Instant (if you choose it instead of cash refund)

4. Chargebacks & Disputes

We take chargebacks and payment disputes very seriously and work hard to resolve issues fairly.

If you open a dispute or chargeback with your bank/PayPal before contacting us, we will provide your payment provider with full order details, tracking information, and communication records.
Unauthorized chargebacks on a stolen card: We will fully cooperate with you and your bank.
Buyer’s remorse on non-returnable items: Chargebacks filed instead of following our return process may be denied by your bank or payment provider.

We encourage you to contact us first at nad@nadplususa.com — 98% of issues are resolved quickly and amicably without involving your bank.

5. Lost or Stolen Packages

Once a tracking number shows “delivered,” we are no longer responsible for lost or stolen packages.
We recommend choosing shipping insurance or signature confirmation at checkout for high-value orders.

6. Changes to This Policy

We may update this policy from time to time. The version posted on our website at the time of your purchase applies to that order.

Questions about a refund or dispute? We’re here to help! Email us at nad@nadplususa.com or reply to any order email — we typically respond within 12–24 hours.

Last updated: December 2025

Return, Refund, and Cancellation Policy

We want you to love everything you buy from us. If you're not completely satisfied, we're here to help.

15-Day Return Window

You have 15 calendar days from the date you receive your order to initiate a return or exchange.

Return Policy

Eligible Items & Conditions

1. When Are Refunds Issued?

We issue refunds only in the following situations:

2. What Is NOT Refundable?

Original outbound shipping costs (except when we made a mistake)
Return shipping costs (except when we provide a prepaid label)
Used or opened skincare, makeup, or fragrance products (hygiene regulations)
Gift cards
Items marked “Final Sale”
International return shipping (customer-paid unless item is defective)

3. How Refunds Are Processed

Refunds are always returned to the original payment method
Credit/debit card: 5–10 business days (may take longer to appear depending on your bank)
PayPal / Apple Pay / Shop Pay / Klarna, etc.: 1–5 business days
Store credit option: Instant (if you choose it instead of cash refund)

4. Chargebacks & Disputes

We take chargebacks and payment disputes very seriously and work hard to resolve issues fairly.

If you open a dispute or chargeback with your bank/PayPal before contacting us, we will provide your payment provider with full order details, tracking information, and communication records.
Unauthorized chargebacks on a stolen card: We will fully cooperate with you and your bank.
Buyer’s remorse on non-returnable items: Chargebacks filed instead of following our return process may be denied by your bank or payment provider.

We encourage you to contact us first at nad@nadplususa.com — 98% of issues are resolved quickly and amicably without involving your bank.

5. Lost or Stolen Packages

Once a tracking number shows “delivered,” we are no longer responsible for lost or stolen packages.
We recommend choosing shipping insurance or signature confirmation at checkout for high-value orders.

6. Changes to This Policy

We may update this policy from time to time. The version posted on our website at the time of your purchase applies to that order.

Questions about a refund or dispute? We’re here to help! Email us at nad@nadplususa.com or reply to any order email — we typically respond within 12–24 hours.

Last updated: December 2025

Refund & Dispute Policy

Order Cancellation & Subscription Cancellation Policy

1. One-Time Orders (Regular Purchases)

Fastest way to cancel: Reply to your order confirmation email or email nad@nadplususa.com with your order number.

2. Subscription Orders (Recurring Boxes, Auto-Replenishment, etc.)

We offer flexible subscription options because we want you to stay in control.

Important Subscription Cancellation Rules:

You can cancel anytime — there are no cancellation fees.
Cancellation only affects future shipments. If your next order has already been charged or shipped, that order will still be sent and is subject to our normal Return Policy.
Refunds for already-charged subscription orders are only issued if the box has not yet shipped or if the items qualify under our Return Policy.

3. Prepaid Subscriptions (3-month, 6-month, or 12-month plans paid upfront)

These plans are heavily discounted and are therefore non-refundable and non-cancellable once the first box has shipped.
If you prepaid and the first box has not yet shipped, you may cancel within 14 days of purchase for a full refund.

4. How to Reach Us for Cancellations

Log in & manage everything yourself (fastest): Your Account → Subscriptions
Can’t log in? Email nad@nadplususa.com with your order number and full name — we’ll handle it within 12 hours.
We do not require phone calls or long forms to cancel — one click or one email is enough.

Eligible Items & Conditions

​​

1. When Are Refunds Issued?

We issue refunds only in the following situations:

2. What Is NOT Refundable?

Original outbound shipping costs (except when we made a mistake)

Return shipping costs (except when we provide a prepaid label)

Used or opened skincare, makeup, or fragrance products (hygiene regulations)

Gift cards

Items marked “Final Sale”

International return shipping (customer-paid unless item is defective)

3. How Refunds Are Processed

Refunds are always returned to the original payment method

Credit/debit card: 5–10 business days (may take longer to appear depending on your bank)

PayPal / Apple Pay / Shop Pay / Klarna, etc.: 1–5 business days

Store credit option: Instant (if you choose it instead of cash refund)

4. Chargebacks & Disputes

We take chargebacks and payment disputes very seriously and work hard to resolve issues fairly.

If you open a dispute or chargeback with your bank/PayPal before contacting us, we will provide your payment provider with full order details, tracking information, and communication records.

Unauthorized chargebacks on a stolen card: We will fully cooperate with you and your bank.

Buyer’s remorse on non-returnable items: Chargebacks filed instead of following our return process may be denied by your bank or payment provider.

We encourage you to contact us first at nad@nadplususa.com — 98% of issues are resolved quickly and amicably without involving your bank.

5. Lost or Stolen Packages

Once a tracking number shows “delivered,” we are no longer responsible for lost or stolen packages.

We recommend choosing shipping insurance or signature confirmation at checkout for high-value orders.

6. Changes to This Policy

We may update this policy from time to time. The version posted on our website at the time of your purchase applies to that order.

Questions about a refund or dispute? We’re here to help! Email us at nad@nadplususa.com or reply to any order email — we typically respond within 12–24 hours.

Last updated: December 2025

Return, Refund, and Cancellation Policy

We want you to love everything you buy from us. If you're not completely satisfied, we're here to help.

15-Day Return Window

You have 15 calendar days from the date you receive your order to initiate a return or exchange.

Return Policy

Eligible Items & Conditions

​

1. When Are Refunds Issued?

We issue refunds only in the following situations:

2. What Is NOT Refundable?

Original outbound shipping costs (except when we made a mistake)

Return shipping costs (except when we provide a prepaid label)

Used or opened skincare, makeup, or fragrance products (hygiene regulations)

Gift cards

Items marked “Final Sale”

International return shipping (customer-paid unless item is defective)

3. How Refunds Are Processed

Refunds are always returned to the original payment method

Credit/debit card: 5–10 business days (may take longer to appear depending on your bank)

PayPal / Apple Pay / Shop Pay / Klarna, etc.: 1–5 business days

Store credit option: Instant (if you choose it instead of cash refund)

4. Chargebacks & Disputes

We take chargebacks and payment disputes very seriously and work hard to resolve issues fairly.

If you open a dispute or chargeback with your bank/PayPal before contacting us, we will provide your payment provider with full order details, tracking information, and communication records.

Unauthorized chargebacks on a stolen card: We will fully cooperate with you and your bank.

Buyer’s remorse on non-returnable items: Chargebacks filed instead of following our return process may be denied by your bank or payment provider.

We encourage you to contact us first at nad@nadplususa.com — 98% of issues are resolved quickly and amicably without involving your bank.

5. Lost or Stolen Packages

Once a tracking number shows “delivered,” we are no longer responsible for lost or stolen packages.

We recommend choosing shipping insurance or signature confirmation at checkout for high-value orders.

6. Changes to This Policy

We may update this policy from time to time. The version posted on our website at the time of your purchase applies to that order.

Questions about a refund or dispute? We’re here to help! Email us at nad@nadplususa.com or reply to any order email — we typically respond within 12–24 hours.

Last updated: December 2025

Refund & Dispute Policy

Order Cancellation & Subscription Cancellation Policy

1. One-Time Orders (Regular Purchases)

3. Prepaid Subscriptions (3-month, 6-month, or 12-month plans paid upfront)

These plans are heavily discounted and are therefore non-refundable and non-cancellable once the first box has shipped.

If you prepaid and the first box has not yet shipped, you may cancel within 14 days of purchase for a full refund.

​

4. How to Reach Us for Cancellations

Log in & manage everything yourself (fastest): Your Account → Subscriptions

Can’t log in? Email nad@nadplususa.com with your order number and full name — we’ll handle it within 12 hours.

We do not require phone calls or long forms to cancel — one click or one email is enough.

Questions? We’re here 7 days a week. Just email nad@nadplususa.com — we usually reply within a few hours.

​

Last updated: December 2025